Safety
Safety and Support
Last reviewed: 30 August 2026
InsideMind is a wellbeing platform, not an emergency service. Coaching on InsideMind is not therapy, counselling or medical care, and the journal and community are not monitored by clinicians.
If you are struggling and need to talk to someone, the services below are free, confidential and staffed by trained people. You do not need to be in crisis to use them.
In the United Kingdom
Emergency services
Call 999
Immediate danger to life, yours or anyone else’s.
NHS 111
Call 111 and choose the mental health option, or use 111 online
Urgent mental health help when it is not a 999 emergency. Available around the clock.
Samaritans
Call 116 123, free from any phone, any time
Whatever you are going through. Open 24 hours a day, every day. Your number will not show on your phone bill.
Shout
Text SHOUT to 85258
Free, confidential text support, 24 hours a day, if you would rather write than talk.
National Domestic Abuse Helpline, run by Refuge
Call 0808 2000 247, free, 24 hours a day. Live chat at nationaldahelpline.org.uk
If you are frightened of your partner or ex partner, or you are changing your behaviour because of how they might react. Non physical abuse counts.
Women’s Aid
Live chat and email via womensaid.org.uk
Information, support and a directory of local domestic abuse services for women.
24/7 Rape and Sexual Abuse Support Line, run by Rape Crisis
Call 0808 500 2222, free, any time. Live chat at 247sexualabusesupport.org.uk
If you have been raped, sexually assaulted, abused or harassed at any point in your life, however long ago. For anyone 16 or over in England and Wales.
National Stalking Helpline, run by the Suzy Lamplugh Trust
Call 0808 802 0300 - 9.30am to 8pm Monday and Wednesday, 9.30am to 4pm Tuesday, Thursday and Friday
If someone is following, watching, contacting or turning up on you repeatedly and it frightens you. Often an ex partner.
Beat
Call 0808 801 0677 in England, 3pm to 8pm Monday to Friday. Separate lines for Scotland, Wales and Northern Ireland, plus webchat, at beateatingdisorders.org.uk
If your relationship with food, eating or your body has become difficult - for you, or for someone you care about.
Papyrus HOPELINE247
Call 0300 102 2470, text HOPE to 88247, or email pat@papyrus-uk.org
If you are under 35 and having thoughts of suicide, or you are worried about a young person. Open 24 hours a day.
In the United Arab Emirates
Emergency services
Call 999 for police, 998 for an ambulance
Immediate danger to life, yours or anyone else’s.
National Mental Support Line
Call or message 800 HOPE (800 4673), 8am to 8pm, by phone or WhatsApp
Free psychological support from trained professionals, anywhere in the UAE.
Estijaba, run by SEHA
Call 800 1717
Psychological support by phone from medically trained psychologists, based in Abu Dhabi.
Dubai Foundation for Women and Children
Call 800 111, or text 5111
Support for women and children experiencing abuse or violence, including help finding a safe place to stay.
Elsewhere
If you are outside the UK or the UAE, please use the emergency number for your country. For a free, confidential helpline near you, search findahelpline.com or befrienders.org, both of which list services by country and language.
If something in the app worries you
Report
You can report any post, comment or profile in the community using the Report option on it. We review every report and we will tell you what we decided. If you think we got it wrong, you can ask us to look at it again.
Block
You can block another member at any time from their profile. They will not be told, and they will no longer see your posts or be able to contact you.
Someone else
If you are worried about another member’s safety, report the post and add a note, or email us at the address below. Where we believe someone is at risk of serious harm, we will act on what we can see - including, where it is possible and appropriate, passing information to the emergency services. We cannot call emergency services on someone’s behalf in every country, but we will take it seriously and we will do what we can.
A coach
Coaches on InsideMind are independent practitioners. If a coach says or does something that concerns you, use the Report option on their profile or email us. We will look into it.
Email us at contact@insidemind.co.uk. This inbox is checked during UK working hours and is not a crisis service. If you need help now, please use one of the numbers above.
Looking after yourself while you use InsideMind
The programme and the journal ask you to look closely at patterns, self-worth and what you have tolerated. That can bring up more than you expected. It is fine to stop, close the app and come back another day.
If what comes up feels bigger than a programme can hold, that is not failure. It is information, and it usually means talking to a doctor, a therapist or one of the services above would help.
Last reviewed 30 August 2026. Next review due February 2027. If a number on this page does not work, please tell us at contact@insidemind.co.uk. All helpline details on this page were verified on 30 August 2026.